this post was submitted on 29 Aug 2025
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can't believe they saw how shitty mcdonalds became with all their kiosks and automation and thought yeah i want that for me
I mean there's no point to it, it doesn't speed anything up.
For example this morning I had a client meeting (saturdays, ugh) so I went to the train station cause it has a mcdonalds and it opens at 630am. They have 5 kiosks there and one person manning the til. People who were ordering from the til were getting their orders faster than people who used the kiosks. I had to wait 10 minutes just to get a coffee and muffin simply because I used the kiosk.
And it doesn't even make sense. I would have assumed all the orders go through the same system regardless of where it was placed but apparently not. apparently people who don't use the kiosk get priority?
It's the same ordering system, but different queues for drive-through, tills, and kiosk. Usually there's some priority order, but tills and kiosk shouldn't be different
They're trying to create a world where they no longer have to hire people and can get rid of that final cost barrier to infinite money. It's delusional, but they really think AI is the key to solving that for them.
The point is you don't pay a wage. It's not customer experience that matters to McD
McDonalds where I live also still just uses the behind the counter menus (no kiosk menu) so you kind of need to walk over there anyway to be able to make out the actual text of the menu underneath the constantly scrolling advertisements that keep covering it.