this post was submitted on 22 Jun 2023
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When people look up things on google, they specifically look for a solution posted on reddit, I know I do. Lemmy needs to be used as a way for people to solve problems, before it can take over what reddit is used for now. I'm staying on Lemmy because I like the idea of a functioning reddit alternative.
I have seen a lot of comments about looking up solution on reddit. I have never done that. Most problems has solutions on blogs, stackoverflow, YouTube, Wikipedia, other forums about the specific product, the brands own dokumentation and so on. I don't know what I should use reddit for. Maybe reviews? But I use YouTube for that. What do you search for on reddit? Reddit has only been for entertainment or news (but newspapers and blogs can give me that too) for me.
Reddit has been a kind of unofficial support channel for a lot of companies since it doubles as good pr to be visibly helping their community. For smaller companies it's also a lot easier to spin up a subreddit and try to attract people there for a free marketing and support platform. I see quite a few tech companies operate in that way, but Ubiquiti is one of the bigger ones that first comes to mind.
With the rise of Discord, I think Reddit is losing some ground in that space much like individual forums before it, but Reddit still has a lot of historical data in it for troubleshooting things that aren't as common.