I've been on Steam since 2005, and the only thing that sucks about Valve is that their steam sales are shit now. Other than that I've had no issues with them. They seem like a decent company.
Steam
Steam is a video game digital distribution service by Valve.
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Useful tools:
SteamDB
SteamCharts
Issue tracker for Linux version of Steam
Other thing that is questionable is gambling, apparently lot of people get into online casino through CS.
I think the culture surrounding DoTa to a lesser extend is not good too
genre defining design, literal decades ahead of the rest of the industry
Half-Life? What's that? I'm talking about Team Fortress 2 hats
Flash sales were great but refunding is better.
There's also the gambling, and the 30% cut that allows them to make $3.5 million per head.
Steam is pushing the industry forward on Linux support though, so they have my support.
While they are worse now, part of the problem is that long time users already have many of the games that get big discounts in the newer sales.
Valve is simply the last major company in this industry that I still like. Imagine that! A company makes bank off of treating customers and employees right! What a novel concept!