this post was submitted on 24 Aug 2023
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Lemmy.World Announcements

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Recent Outages (lemmy.world)
submitted 2 years ago* (last edited 2 years ago) by lwadmin@lemmy.world to c/lemmyworld@lemmy.world
 

Hey everyone, so as I'm sure everyone is aware Lemmy.World has been experiencing several outages throughout the last few days.

We have been investigating the root cause of these outages but believe that they are related to our current hosting provider (Hetzner) blocking access from ClouldFlare as (we think) they believe that our CDN is a DDoS'er, and is causing these disconnects to our backend server, problematic for sure.

We've opened support tickets with our current provider and are awaiting a response. We have no issue with being as transparent as possible with downtime. Anyone that is curious, can feel free to check out https://status.lemmy.world and https://dash.lemmy.world for up to the minute outage information. We are also looking into other fediverse friendly methods of posting status and outage updates

In the meantime, we are evaluating alternative hosting options and solutions to provide a high level of reliability to you, our users. Really, we want to say thanks to everyone for soldiering through all our technical growing pains.

Cheers

  • LW Infra Team
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[–] Cthuwu@lemmy.world 265 points 2 years ago (1 children)

As always, the transparency is appreciated. Some growing pains are certainly to be expected

[–] Boozilla@lemmy.world 235 points 2 years ago (4 children)

Whenever I get frustrated by the outages I remind myself: still better than reddit.

[–] Shady_Shiroe@lemmy.world 87 points 2 years ago (2 children)

Thanks to lemmy I don't doom scroll anymore because either there is an outage or I read all the new content I'm subscribed to in 10-20 minutes

[–] GONADS125@lemmy.world 30 points 2 years ago (1 children)

That's mostly how I redditted for years. It was mostly for those moments in between things, on the toilet, laying in bed at night. Not something I did for long periods of time.

[–] chulo_sinhatche@lemmy.world 12 points 2 years ago (1 children)

Look at this guy with his reasonable social media use. YOU THINK YOU'RE BETTER THAN ME??

[–] ethman42@lemmy.world 7 points 2 years ago

Scrolling a few miles or so a day isn’t too bad, is it?

[–] kratoz29@lemm.ee 8 points 2 years ago

Huh, I could keep up with my daily feeds before, now not so much.

[–] malloc@lemmy.world 9 points 2 years ago

I fallback to one of the many instances that federate with lw. Don’t get frustrated at all bro

[–] Swim@lemmy.ca 6 points 2 years ago
[–] RanchOnPancakes@lemmy.world 80 points 2 years ago

Maybe its just the times I'm accessing but its seem better this week to me compared to the last few ones.

[–] Machefi@lemmy.world 80 points 2 years ago (1 children)

I don't blame you for this, but the uptime records are incomplete at best. I've experienced the site being down (and confirmed with Down for Everyone or Just Me), yet status.lemmy.world showed all systems operational. As I'm writing this, status.lemmy.world is missing most data up to yesterday and dash.lemmy.world shows 16 days uptime.

I have lots of respect to you for even having these. I also remember status.lemmy.world work mostly fine some time ago. But as of right now, both uptime monitors fail to serve their purpose.

[–] lwadmin@lemmy.world 80 points 2 years ago* (last edited 2 years ago) (1 children)

You need to hover over the status bar to see if there is any down time for that day. We can enable it to log incidents every time there is a burp, but we are still tuning alerts as we only have it create a incident when we ACK it in PagerDuty. You can always check the dashboard for up to the minute stats, as well as https://lemmy-status.org/endpoints/_lemmy-world We'll add this info to make things clearer <3

EDIT: Added more info to our status page, thanks for the feedback Machefi!

EDIT2: Also the missing data is due to us removing and adding more specific monitors for the different infra services.

[–] obinice@lemmy.world 23 points 2 years ago

Excuse me stop being so cool, you're raising the bar too high for everyone else thank you

[–] iforgotmyinstance@lemmy.world 43 points 2 years ago

Good luck, no pressure.

[–] perfectra1n@lemmy.world 41 points 2 years ago* (last edited 2 years ago)

On your Cloudflare account, if there was a change in the CNAME/A record being proxied vs. DNS only, that could cause an issue, as Cloudflare would then strip headers off the request that your Apache/Nginx would be looking for.

If you enabled HTTP DDoS protection in your Security -> WAF tab (I think that’s where it is) that could do this too. Might be worth disabling.

Also check for any headers your HTTP load balancer might be expecting, that Cloudflare could be stripping.

Might be worth tailing the webserver logs to see what happens to requests coming in from Cloudflare.

[–] Dagnet@lemmy.world 37 points 2 years ago

Thanks for keeping us up to date, I don't mind downtime personally as long as I'm aware of what's going on

[–] drewthejedi@lemmy.world 36 points 2 years ago (3 children)

Everyone talking about the downtime including lemme and me just enjoying lemmy like never before. I've experienced no downtime so far

[–] malloc@lemmy.world 17 points 2 years ago

The beauty of a federated app is that I do not have to rely on lw or lemme. Use another instance and go on with my day πŸ˜ƒ

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[–] mvirts@lemmy.world 30 points 2 years ago (1 children)

So what you're saying is we were the ddosers all along 😹

[–] PhobosAnomaly@feddit.uk 35 points 2 years ago (1 children)

The hack is coming from inside the instance!

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[–] Shadywack@lemmy.world 23 points 2 years ago

Only thing that needs to be said here is: thank you for the best Lemmy instance (in my opinion) out there!

[–] webhead@lemmy.world 20 points 2 years ago* (last edited 2 years ago)

Could look into Dacentec if you need more cheap servers. I use them for my stuff. YMMV since you're getting a hell of a lot more traffic than I am but they haven't blocked Cloudflare on mine yet so that's a plus. :)

[–] TropicalDingdong@lemmy.world 18 points 2 years ago (3 children)

Hetzner is a pretty good provider. It would be nice to stick with them if possible.

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[–] olafurp@lemmy.world 16 points 2 years ago

I brows all, never noticed as outage lol.

[–] Cold_Brew_Enema@lemmy.world 12 points 2 years ago

You guys rule. Thanks for all the hard work.

[–] Tolstoshev@lemmy.world 10 points 2 years ago (2 children)

Is there anything we can do to help? Donations? Tech volunteers? Visit hosting company with a baseball bat?

[–] clueless_stoner@lemmy.world 6 points 2 years ago

For both recurring and one-time donations, follow this link: https://opencollective.com/mastodonworld

For recurring donations only, visit our Patreon page from here: https://www.patreon.com/mastodonworld

I imagine spreading out across instances, and having accounts in instances beyond the biggest one helps, as it reduces traffic and strain on lemmy.world and its servers.

lemmy.world still deserves support, like with donations, though helping reduce the strain is something anyone can do, albeit small, though free of charge.

[–] FlyingSquid@lemmy.world 8 points 2 years ago

Thanks for the transparency. I think you lost some trust with the Discord debacle, but this makes me feel a lot better about things.

[–] gabe@literature.cafe 8 points 2 years ago

The transparency is appreciated.

[–] NickCudawn@lemmy.world 6 points 2 years ago (2 children)

So the recent reports about ddos attacks were false alarms?

[–] Geert@lemmy.world 4 points 2 years ago

This is about what's happening the last few days I think? Lemmy World has been a lot more stable compared to even a week ago but still has some daily downtime. But not for hours every day anymore

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[–] The_Picard_Maneuver@lemmy.world 5 points 2 years ago* (last edited 2 years ago) (1 children)

Thanks for keeping things running as Lemmy grows!

For what it's worth, I'm on all the time and have barely noticed the outages.

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[–] TurnItOff_OnAgain@lemmy.world 4 points 2 years ago (1 children)

The dashboard requires a login to view. At least from here it does. Is there a way to view without making an account?

[–] KazuyaDarklight@lemmy.world 4 points 2 years ago (1 children)

I was able to access it without a login just now.

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[–] Blaze@discuss.tchncs.de 4 points 2 years ago

Thanks for sharing the dash link, and for your work!

[–] landlordlover@lemmy.world 4 points 2 years ago

Thanks for the updates and transparency.

[–] DelvianSeek@lemmy.world 4 points 2 years ago

Thanks for the update!

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