this post was submitted on 04 Mar 2025
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I'm curious how this will go down in Australia. Seems like a pretty solid slam dunk refund, oh the product doesn't work as advertised anymore?
Cool, I've had this for 5 years and now I'd also like a full refund under Australian Consumer Law.
Motherfuckers.
(I don't actually own a printer)
I imagine they have some stupid note or sticker somewhere saying "to avoid damaging your printer only use genuine Brother replacement cartridges".
Then all they have to say is "we patched a bug where unverified 3rd party ink cartriges could erroneously be used and cause malfunction or damage to the product."
I found this help article where they say "Although not all non-genuine supplies may cause quality issues".
They said they recommend using theirs, but up until this they didn't say you couldn't.
https://support.brother.com/g/b/sp/faqend.aspx?c=us_ot&lang=en&prod=dcpl2647dw_us&faqid=faq00000184_002
Plus, it's been universally understood that you have been able to use third-party cartridges. I really think if you're persistent enough, you'd get a refund in Australia. Because else (in Victoria at least) you could take them to VCAT for like $70, which will cost them wayyy more in lawyer expenses than the price of a refund.
This is not legal advice, but I reckon a refund under Australian Consumer Law is extremely doable if they go down this path (for existing printers).
Yeah interesting find, and i agree plus you can always sic the ACCC onto them if they start being painful