I switched to windscribe last month because the proton CEO starting spewing politcal BS, and I wanted port forwarding that wasn't locked behind a shitty GUI.
As far as I was concerned setup was super easy, the VPN speeds were great, and port forwarding worked really nicely. The whole price for a fixed server and port forward, + unlimited data was a bit much (at $95/year) but for the ease of use and speeds I was getting, I was happy to stick with them.
My setup is a always-on server with a 1gbps connection, where yes, I fucking seed my shit, all of it. I have about 30TB of linux ISOs and counting, and it's rare that my combined upload speed is less than 1MBps, ever.
Which lead me to getting banned from windscribe with no notice or warning in the middle of last week. This lead to me having to spend tracker points to avoid HnR, and i'm also unable to grab any new ISOs until I find a new VPN provider that won't ban me for actually using the service full time.
I did shoot them an email (after talking' with their AI bot first), and they were actually helpful enough. The offered to restore support, so long as I promised to not torrent with them again (which, I honestly did promise not to. I'm not sticking with a VPN service that can't handle me actually using it for what it's advertised for) and they did unban the account. Whole email chain took about three days to get resolved.
My sticking point is that they still have instructions on setting up torrents on their own website, and that they specifically allow for unlimited data (with the plan i paid for) so long as it's just one user. I did not break those rules. After clarifying that in the support email, they still said that I was using too much data (despite the unlimited data advertisement) and that torrenting was not allowed on their service.
TL:DR: Windscribe bans you if you use a lot of data, and support says torrents aren't allowed, despite their website advertising such. Proof in the attached images.
If y'all have any other suggestions for a VPN that allow port forwarding i'd really appreciate it.
It's not "a bit misleading" for them to call it unlimited and then ban people for using too much data, it's extremely misleading, almost bordering on scammy. If I were OP I would've done a chargeback and switched VPNs instead of begging them for an unban. They deserve it for lying and trying to deceive customers. Vote with your wallet (and chargebacks) if you want companies to stop doing shitty shady like this.
It's neither of those things either. "Misleading" indicates their representations were technically true, but it sounds like this is just a straight up lie.
That's true, they outright lied, it's not one of those technically true situations they outright lied and said unlimited and ban people for going over an arbitrary data limit, not even temporarily cutting off connection, outright suspending their accounts.
The unban was just to check if the refund process would go through. Since it didn't then I did a chargeback.
That makes sense, best to try and give them a chance before going the ugly route. I do try and point this out since there are a lot of people who believe you should never EVER do a chargeback since companies, especially the sleazy ones claim it's not allowed or broadly illegal (likely because if people were more inclined to do it, they'd be in big trouble).