this post was submitted on 18 May 2025
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[–] kurcatovium@lemm.ee 15 points 10 hours ago (1 children)

(IT, sort of sys-admin/remote help)

No, I'm not a programmer even though I sit by the PC. Also I can't magically fix any and all your computer related problems in a second I look at your PC.

[–] necrobius@lemm.ee 6 points 9 hours ago (1 children)

Sure you can! Just turn it off then on again.

[–] P1nkman@lemmy.world 7 points 8 hours ago

I worked in support for a company that had 20.000 employees back in 2013. We were 150 people handling calls and tickets, and there was an average of 30-40k calls/tickets a month.

10% was resolved by restarting. How many man hours is not wasted because they haven't restarted? It baffled me when I saw the actual numbers.