Technology

Yea I just think too many people end up forcing a sanity check before they will answer the question and it tends to make the question askers grumpy.

I’ve just noticed that if I answer their question first and then ask them a sanity check, they will more often engage with my sanity check.

Humans are tribal animals to a great degree, and the older I get the more I just accept that. And so if someone comes and asks me a question and I know they are more likely to accept pointed questions from someone they consider part of their tribe, answering the question first is an easy way to get them to put down their guard and engage.

I think what’s interesting about the ascent of LLMs is that they show that people are hungry for something to just answer their question. So much so that they are willing to deal with getting a completely wrong answer and having to come back and go “that function you suggested doesnt exist” a half dozen times.

I also moderate a couple technical discords and there are always members of the community that want to catalog and organize questions so they never have to answer the same question twice. And I get that impulse, but the thing I realized is that question askers want help.

I made it a point to make a culture around just answering questions and those communities are thriving. We don’t tell people to go search, we don’t tell people to explain themselves. Step one is always, answer their question. Then you are free to ask them why and see if there’s a better approach, but if someone wants to reverse flat map a list, show them how, and then they will be much more receptive to you asking why.