this post was submitted on 22 May 2025
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149
Call Centers Replaced Many Doctors’ Receptionists. Now, AI Is Coming for Call Centers. (kffhealthnews.org)
submitted 1 day ago by Pro@programming.dev to c/technology@lemmy.world
17 comments fedilink hide all child comments
 

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly patients who are alone and experiencing a medical emergency.

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[–] VagueAnodyneComments@lemmy.blahaj.zone 6 points 1 day ago

Buddy if you want to talk to an AI be my guest but don't act like 19/20 people find them useful as phone receptionists unless you are going to post a detailed study to that effect. 👍