this post was submitted on 22 May 2025
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149
Call Centers Replaced Many Doctors’ Receptionists. Now, AI Is Coming for Call Centers. (kffhealthnews.org)
submitted 1 day ago by Pro@programming.dev to c/technology@lemmy.world
17 comments fedilink hide all child comments
 

At one call center in the Philippines, workers help Americans with diabetes or neurological conditions troubleshoot devices that monitor their health. Sometimes they get pressing calls: elderly patients who are alone and experiencing a medical emergency.

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[–] Jimmycakes@lemmy.world 2 points 11 hours ago

In the food industry we switched from a dedicated employee on phones to call center with doordash if we agreed to also test Ai call takers too when they roll that out.