this post was submitted on 25 May 2025
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Ohh no. Please don't destroy call centers. What will we do without them. Ohh the humanity.
Good luck calling your bank, social security, healthcare, DMV, IRS, etc with the obscure problems we all have, if they're a poorly trained chatbot
Good luck calling them already. A lot of services make it flat out impossible to talk to a human.
They're not going away, they're just going to be more persistent with their cold calling, and more infuriating with their call answering.
I had an issue with some equipment from ATT, it took about 6 different try’s before I finally found a human capable enough to help resolve my issue, which involved replacing the equipment.
This future sounds so much worse to fix a complicated issue.