this post was submitted on 28 Jun 2023
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Yeah it's not the customers at fault here. Nobody asked for the cashiers to be cut down 1 or 2 and replaced with self checkouts.
I was at one such shitty grocery store the other day. Well call it Roger but with the letter 'K' omitted. They have these large self checkouts with conveyors. Up until about 2 weeks ago, you could scan your items at a normal rate like the regular cashiers do. It was convenient, and it was glorious.
Then they "cranked up the security" as one employee told me as he came over for the third time because the self checkout kept calling for backup. You can only scan items once every 3 seconds and have to wait for it every time. Ive got a cart full of groceries and they expect me to scan them at a snail's pace. If you scan too many items (5 apparently?), you have to walk to the end and bag them even though there's plenty of goddamned room on the conveyor. Then walk back and scan a few more.
I was absolutely livid, grabbed what few groceries I'd already bagged, and waited in line for one of the human cashiers.
She was confused because some of my stuff was already bagged. Told her why and just sighed and said yeah. I jokingly said I'd like to give the manager an earfull and she said I should, but it won't do any good. And she was likely right because this reeks of corporate heavy handedness.
Needless to say, I'm never going back to Roger (with a K) anymore. I only went there for the fuel points, but it's no longer worth it.