I've been sending Cesse & Desist to companies that waste my time with their unhelpful support (including once to Amazon). It costs 15$ for registered mail, immediately gets the attention of their legal department (and real support staff) that usually want to resolve the issue ASAP as I'm wasting the time of their precious lawers. Highly recommended.
this post was submitted on 04 Aug 2025
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Privacy
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How to do this?
Do not stop contacting Amazon customer support. Occupy their resources to the maximum.
Phone > Chat > Email
Record time spend and demand immediate compensation at your billing rate. Never accept contacting them back again at a later date.
Always demand their names, transcripts and email confirmation of any promises with exact match wording and check before hanging up. Then, use their own words against them.
You paid for something and never got it. Initiate chargeback with your bank. Amazon may close your account for this, but fuck them.
this only works if your bank isn't a pos; both chase and cashapp told me to pound sand the last 2 times it happened.
Chase bank is a scam. Minimum balance of 1500 or 500 direct deposit monthly or that charge 12 dollars a month to have an account. They bill it yearly. So when 144 comes out of your account randomly and you call removed. That's when they tell you.
Fuck chase bank.
Chargeback through your bank.
Won't that blacklist your address from ever buying from amazon
(unless you go beg for mercy at the altar of Bezos)
The "one time one free gift" from amazon policy !
Yeah, maybe. But it sounds like OP is pretty fed up with Amazon at this point anyway, so maybe going nuclear isn't the end of the world.
AH yes ! Then it's good bye gift ! I recommend a very high quality laser projector !
Won’t that blacklist your address from ever buying from amazon
So, win-win.
In that case, op gets to avoid similar situations in the future
I'm not sure how "suspicious behavior" could be relevant to a seller issuing you a refund. Nor do I understand why a government ID would help with that kind of situation. If they are saying it's because the credit card might be stolen, that doesn't really make sense for a refund. If they're saying the account might be hacked, then again, I can see limiting purchases, but not refunds. Are you sure this was a real email from Amazon and not a phishing email? I'd contact them again to verify, first. Then if you can't resolve it, go to your bank and ask for a reversal of the charge.
I’m not sure how “suspicious behavior” could be relevant to a seller issuing you a refund.
"suspicious behavior" is just a BS term used for switching the blame back to the consumer. Kind of like "for your convenience, we are [removing a capability]" or "for your safety, we are [taking away a right.]" You are correct that it makes no sense.
If you used a credit card, get a charge back. Merchants try to power play but CC will enforce contract law to a degree. So if you paid and no product, that's fraud. Tell them you never got the product.
Amazon has a non-existent customer support, so you may have limited options.
If they had customer support, I'd suggest contacting them and tell them to either refund, or else you'd give them the ID immediately followed by a GDPR request to purge your data. That might have gotten some movement, because those GDPR requests have the force of law, and are also a fair PITA for Amazon. However, there's no way to give them a shot across the bow. I think your options are:
- process a charge-back, as someone else suggested, which might result in an Amazon ban
- take the loss (that's entirely your call, regardless of anyone else's opinion)
- give them the ID, get your refund
- you can still initiate a GDPR purge request. I'm going to guess it's going to result in a block, but maybe not. You might be able to recreate your account
The happy news is that you are protected by GDPR. Many of us are not, and don't even have the option to demand they purge the information.