this post was submitted on 22 Feb 2024
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29
Proton now attempting to make users link their Google account (media.kbin.social)
submitted 1 year ago by verysoft@kbin.social to c/protonprivacy@lemmy.world
35 comments fedilink hide all child comments
 

I guess their new free plan changes means they force you into linking your account with Google, make you spam done on a million websites as they try to make you change the email associated with them and to use their mobile app.

If you don't do these things you lose your free data allowance!
And as a paid user it's even more annoying shit to deal with when visiting your inbox!

The best part? Doesn't even allow you to dismiss it.

Why does Proton keep making the UX worse and they are getting more aggressive.

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[–] alex_herrero@lemmy.world 46 points 1 year ago

It is an error. A fix to remove this is coming, as the team stated some hours ago:

"There is a fix incoming, thanks for your patience!"

https://www.reddit.com/r/ProtonMail/comments/1axhsfv/comment/kro14ta/?utm_source=share&utm_medium=web2x&context=3

[–] originalucifer@moist.catsweat.com 27 points 1 year ago (3 children)

as a paid user ive never seen anything like this

[–] verysoft@kbin.social 7 points 1 year ago* (last edited 1 year ago) (2 children)

This is on a paid account, that's what's more disgusting. Maybe just a huge error on their end, but I still don't believe this is a good way to get business from their free accounts. Wanting people to link their account to a Google account when the goal and marketing is privacy??

[–] originalucifer@moist.catsweat.com 13 points 1 year ago (1 children)

it kinnd of looks like its just attempting to get you to setup alternative access methods so you dont get locked out of the account.

[–] verysoft@kbin.social 2 points 1 year ago

Nope, it just tells you some basic privacy info, wants you to link a Google account, wants you to change your account emails for different services (you have to click done on them all) and wants you to login on their mobile app.
It seems like this was their plan for adding the extra 5GB storage to free accounts, which I think is fair, if you are not forced to link a Google account, that's the worst offender here. It appears massively bugged though and probably should not be appearing on paid accounts at all.

[–] akilou@sh.itjust.works 4 points 1 year ago* (last edited 1 year ago)

I'm on the Unlimited plan and I got this same thing today in my inbox. It was weird because it was like "double your storage to a gig" , but I have 500 gigs.

[–] independantiste@sh.itjust.works 22 points 1 year ago* (last edited 1 year ago) (1 children)

Guys... That's very clearly a bug. It's the little thing they would show to new users, and they probably added it because they saw an influx of new users since they announced larger storage for free plans. It's an onboarding thing that is displayed to everyone by accident, i dont get the outrage. Plus you can just click the "x" button and it goes away

[–] Diotima@kbin.social 0 points 1 year ago (1 children)

Hopefully they fix it faster than the "email from the mobile app sends before saving the last live copy, truncating the email" issue they've been having for nearly a year and the "installing the VPN client on Linux will utterly break non-VPN connections" that has been plaguing Linux users since at least 2021.

I was an early adopter of Proton. Their new attitude of "features, not fixes" has me looking elsewhere.

[–] Nelizea@lemmy.world 2 points 1 year ago* (last edited 1 year ago) (1 children)

That should both not be an issue anymore. For Android, there's a fully rewritten App in beta status (https://proton.me/support/mail-android-beta) and the new Linux client has been released as well. (https://protonvpn.com/support/linux-vpn-setup/)

[–] Diotima@kbin.social 2 points 1 year ago* (last edited 1 year ago) (1 children)

Last I checked, the former was still an issue.

The latter, I have not tried because its easier to just use OVPN and avoid thd app and its potential issues. Regardless, Proton left paying clients with two fundamentally broken apps for months to years.

Edit: The issues with the mail client persist.

[–] Nelizea@lemmy.world 2 points 1 year ago (1 children)

Can you please report that behaviour through the app to the support team please? Feel free to DM me the ticket number. I'd like to forward that to the team for an internal follow up.

[–] robolemmy@lemmy.world 11 points 1 year ago (3 children)

I’m seeing it too, on a paid account. I opened a ticket with support and their response was that they’re looking into it.

It pisses me off to see crap like this. I pay to avoid ads and I’ve become hypersensitive to them. I know the hard core apologists will say it’s not an ad, but in my book it is.

I know how to use the service and I don’t give a fuck about how they think I should be using it.

[–] isVeryLoud@lemmy.ca 11 points 1 year ago (1 children)

It's a bug, bugs happen.

Source: am software engineer

[–] Diotima@kbin.social 0 points 1 year ago

If only there were a way to pilot changes through a tier of users willing to act as testers.

[–] ArtVandelay@lemmy.world 8 points 1 year ago

It's definitely an ad. Just because it happens to be from the same company doesn't make it not an ad.

[–] VerseAndVermin@lemmy.world 7 points 1 year ago

It's an ad. Same with the offers to save for whatever the latest sale is. I'm already paying. Ya got me. Leave me alone.

[–] li10@lemmy.ml 10 points 1 year ago

I thought this was just an attempt to help users move from gmail to proton?

I have a forward setup, was one of the first things I did when moving to protonmail.

[–] JohnWorks@sh.itjust.works 8 points 1 year ago* (last edited 1 year ago) (1 children)

Yeah I'm getting the same thing on mine as an unlimited user. I think it's a bug since the window goes back even after I click maybe later.

Edit: the popup is gone today so it probably was a bug.

[–] CraigeryTheKid@lemm.ee 3 points 1 year ago

yeah not to sound brainwashed but I also think it might just be a bug for paid accounts. it's also not hurting me, and doesn't affect my ability to check mail.

[–] seathru@lemm.ee 7 points 1 year ago

It popped up for me too on their unlimited plan. I clicked the X and went on with my life.

[–] Luci@lemmy.ca 4 points 1 year ago (1 children)

What happens if you don't click the x?

[–] verysoft@kbin.social 1 points 1 year ago (1 children)

I never managed to click the X once.

[–] Luci@lemmy.ca 4 points 1 year ago (1 children)

You are clearly moving your mouse to the x in the video. Does this block your ability to use your account?

[–] verysoft@kbin.social 1 points 1 year ago* (last edited 1 year ago)

Yeah, perhaps the video doesn't showcase it, but it actually just comes back after a second, regardless of if I move my mouse or not.

No it doesn't, it just sits on the screen, if you have emails there it goes to that corner, then disappears after a second. It just jumps around appearing/disappearing as I go through stuff. Very annoying, but not actually blocking functionality.

[–] scytale@lemm.ee 1 points 1 year ago (1 children)

Is this after creating a new account? I have a bunch of free accounts that I'm actually working to get them all upgraded to the new 1GB email and 5GB drive allowance. I haven't created a new account in a while so not sure if it's only for newly created accounts.

[–] verysoft@kbin.social 3 points 1 year ago (1 children)

No, this is an existing account with Proton Unlimited.

[–] scytale@lemm.ee 3 points 1 year ago (1 children)

Huh, ok that's interesting. I haven't encountered that. I do remember seeing a pop up sometimes, but it's not the one you're seeing and it usually just happens one time on each account and doesn't bother me again.

[–] verysoft@kbin.social 1 points 1 year ago* (last edited 1 year ago) (1 children)

Seems bugged. I assume it shouldn't even be appearing for paid accounts. And the linking a Google account shouldn't even be a thing at all.

[–] Kernal64@sh.itjust.works 1 points 1 year ago (1 children)

You keep saying linking a Google account, but nowhere do I see that happening. Setting up a mail forward is not in any way linking anything.

[–] verysoft@kbin.social 1 points 1 year ago

It wants you to link accounts so Proton can automatically setup mail forwarding for you.

[–] melroy@kbin.melroy.org 1 points 1 year ago

Ow I could just click 'x'

[–] streetfestival@lemmy.ca 0 points 1 year ago

I have a paid Proton account. I feel like part of what I'm paying for is to not see the word gugal, so I'd be unhappy if I did

[–] otter@lemmy.ca 0 points 1 year ago (1 children)

Would this just be the screen when you don't have any emails, or does it pop up on top of the emails? It's a bit hard to read on the gif because it keeps moving

If it blocks you from doing things, then that's bad. If it's just the "you don't have any emails, this is how you can get started", then I don't really see the problem.

Likely more users would want to see the options listed there, and people that don't want to link it can just ignore it till an email comes in. I'm assuming it disappears when emails come in

[–] verysoft@kbin.social 1 points 1 year ago

Sorry, was showcasing how its bugged and I can't get rid of it (I never manage to click X, it just goes comes back to middle after a second regardless of what I do). If you have emails, it turns into that tiny version on the side, but again just randomly disappears, I managed to click X on it, but it came back again. Regardless of whether or not Proton should be doing this, the implementation is not robust and is broken for me.