From another article...
On July 5, as floodwaters were starting to recede, FEMA received 3,027 calls from disaster survivors and answered 3,018, or roughly 99.7%, the documents show. Contractors with four call center companies answered the vast majority of the calls.
That evening, however, Noem did not renew the contracts with the four companies and hundreds of contractors were fired, according to the documents and the person briefed on the matter.
The next day, July 6, FEMA received 2,363 calls and answered 846, or roughly 35.8%, according to the documents. And on Monday, July 7, the agency fielded 16,419 calls and answered 2,613, or around 15.9%, the documents show.
So, yeah, this will not end well for anyone except billionaires who we, the people, should be at war with.
A recent job I had, Product kept saying this over 2ish years...
...at the end of the stint and with ~2 weeks until launch, they laid off all but one person on the team (some 12 engineers or so, myself included).
I often wonder how much shit that person is wading through leading up to launch and post-launch fighting fires.