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To begin with, GenP is never installed; you install Adobe software. GenP is a patcher and, therefore, will only patch files that are already installed.

If you've followed all the steps in the GenP Guides properly and completely, including any required unpacking beforehand, there should be no issues with patching CC or individual apps using GenP v3.6.6.

However, if you're unable to find the folder C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common, it suggests that the installation may not have been completed correctly. This could be due to a missed step, an incorrectly configured setting, or simply that the CC app has not been installed at all. Please double-check the guide to ensure everything was done exactly as instructed.

If you're using ARM architecture or an unsupported OS, GenP will not function as intended. Additionally, verify that your antivirus or admin permissions are not blocking the process.

If all steps are followed correctly and the CC app is installed, there should be no issues.

Yes, H.265 works with the latest Premiere Pro v25.2.3 patched with GenP v3.6.6. However, some users have previously reported in older GenP posts on Subreddit and Discord that HEVC compatibility breaks after upgrading from previous versions, so results may vary depending on your setup.

If Premiere Pro states that the codec is missing, ensure you have the latest HEVC Video Extensions installed from the Microsoft Store. While some users have successfully enabled HEVC using third-party codec packs, Adobe officially recommends sticking with the Microsoft version for better compatibility.

If your current setup works fine, you might consider staying on your existing version. However, if you want to upgrade, you can try updating to v25.2.3 and test HEVC functionality. If it doesn't work, you can rollback to your previous install and repatch with GenP to restore your setup.

If you still experience issues with HEVC after upgrading, converting HEVC files to a more compatible format like ProRes using HandBrake, Shutter Encoder, or Adobe Media Encoder could be a practical workaround.

Additionally, checking Adobe Community Forums and the two Premiere Pro Subreddits might provide insights into what has worked for other users. Clearing Premiere’s media cache could also resolve potential import issues, and enabling hardware-accelerated decoding in the Media tab under Preferences might improve performance when working with HEVC files.

Also, consider using DaVinci Resolve as an alternative, or even learning both Premiere Pro and DaVinci Resolve to integrate them into your workflow for maximum flexibility. Many professionals use both for different aspects of their projects, combining the strengths of each software to achieve the best results.

However, hardware decoding for HEVC is only available in DaVinci Resolve Studio, meaning playback and editing performance may be slower in the free version. Additionally, some users have reported that 10-bit HEVC files (especially 4:2:2) may not work properly in the free version, while 8-bit HEVC (4:2:0) might still be usable depending on system codecs. If playback is slow or files appear as "Media Offline," converting HEVC to ProRes or DNxHR using HandBrake or Shutter Encoder can be an effective workaround.

This is already covered in Announcements on Revolt.

You can't have looked that hard then.... GenP Guides / Downloads

You haven’t specified whether you're using the GenP or Monkrus method, but in this case, the outcome is the same. What you're seeing is a false positive, as the file has been modified during the patching process.

Windows Defender, along with most other antivirus programs, will flag the file as HackTool:Win64/Crack!MTB, which is a common detection name for software patching/cracking tools.

These types of files are often flagged even when they’re functioning as intended, simply because they’ve been altered from their original state. Antivirus software detects this modification and associates it with potentially malicious behavior. This is expected when using patching tools.

All of this is already covered in either the GenP or Monkrus Setup, Troubleshooting, and Best Practices Guide.

This issue is not related to GenP but rather an in-app problem. Since we are not an extension of Adobe Support, we do not provide assistance for these types of issues, otherwise, such posts would overrun Lemmy and Revolt, shifting their focus away from GenP-related discussions.

As outlined in the GenP Guides and the GenP Setup, Troubleshooting, and Best Practices Guide, these issues fall outside our scope.

Given your post, this is not caused by GenP. It is most likely due to your usage of third-party plugins, as After Effects can be finicky when it comes to unofficial plugins, especially if they aren’t fully optimised for the latest version.

Third-party plugins can cause UI issues in After Effects due to compatibility conflicts, interference with other plugins, or reliance on GPU acceleration that may not work correctly with certain hardware.

Some plugins require significant system resources, leading to performance issues, while others may break after an After Effects update if they rely on outdated code or unsupported APIs. If you're experiencing glitches, disabling plugins individually or running After Effects in Safe Mode can help pinpoint the cause.

Users have reported similar UI glitches when scrolling, particularly when using certain GPU settings or incompatible plugins, as like here, here, and here. Visual glitches have been known to be caused by plugins like Red Giant VFX Shadow & Primatte, as already posted in Adobe Community here.

Try doing this first:

• Ensure You’re Using a New Free Adobe Account: Do not use the same account that had an existing subscription or any free trials linked to it.

• Disable Plugins: Try running After Effects without third-party plugins to see if the issue persists.

• Run After Effects in Safe Mode: Launch After Effects in Safe Mode to limit potential conflicts and test for stability.

• Update GPU Drivers: Some UI glitches can be caused by outdated or incompatible GPU drivers.

• Turn Off Hardware Acceleration: Go Preferences > Import and disable hardware-accelerated decoding.

• Check Known Issues: Adobe has a list of known After Effects issues that might be relevant.

• Reinstall After Effects: If all else fails, a clean reinstall might help.

Otherwise, it is something else in After Effects or your own device that is affecting you.

Additional steps:

• Check System Requirements: Ensure your hardware meets After Effects recommended specifications, especially your GPU and RAM.

• Used Device: Check your own device's setup compared to Adobe's own "Hardware recommendations for Premiere Pro and After Effects" here.

• Adjust Display Settings: Lowering your display resolution or refresh rate might help stabilise UI rendering.

• Disable GPU Acceleration: In Preferences > Display, try disabling GPU acceleration to see if it resolves the glitch.

• Purge Cache & Memory: Go Edit > Purge > All Memory & Disk Cache to clear any corrupted temporary files.

• Test in a New User Profile: If possible, create a new user profile on your computer and test After Effects there to rule out system-wide issues.

• Check for Software Conflicts: Close any background applications that might interfere with After Effects, such as screen recording software or overlays.

• Try a Different Version: If the issue started after an update, rolling back to a previous version of After Effects might help.

All in the pinned post - GenP Guides / Downloads

Additionally, if you have patched the CC app and individual apps using GenP v3.6.4, including any necessary unpacking of Premiere Pro or After Effects beforehand, then there should be no need to use either a hosts file or a firewall. For any patching issues, simply use WinTrust for the specific app instead.

This issue is not related to GenP but rather an in-app problem. Since we are not an extension of Adobe Support, we do not provide assistance for these types of issues, otherwise, such posts would overrun Lemmy and Revolt, shifting their focus away from GenP-related discussions.

As outlined in the GenP Guides and the GenP Setup, Troubleshooting, and Best Practices Guide, these issues fall outside our scope.

If you’ve already tried basic fixes, try running through these options to help resolve the issue.

Fixing Creative Cloud Installer Crashes (Exception Code 0xc0000096)

The exception code 0xc0000096 typically indicates a "privileged instruction" or "invalid opcode" error, meaning the installer is attempting to execute instructions that your system doesn’t allow. This can be caused by corrupted system files, virtualisation conflicts, incompatible hardware, or interference from third-party software.

Step-by-Step Fixes to Try

1. Repair System Files

Corrupted system components are a common cause of installer failures. To repair them:

1. Open Command Prompt as Administrator
2. Run:

   sfc /scannow
   

3. If issues persist, run:

   DISM /Online /Cleanup-Image /RestoreHealth
   

4. Restart your PC and retry installing Creative Cloud.

2. Use the Adobe Creative Cloud Cleaner Tool

Even after manual removal, leftover Adobe registry entries and files can interfere.

• Download the Adobe Creative Cloud Cleaner Tool
• Run the tool as Administrator
• Select "All Adobe Products" for a full cleanup
• Restart your PC before reinstalling

3. Check Windows Compatibility Settings

Incompatibilities between the installer and your Windows version can cause crashes.

• Right-click the installer → Properties → Compatibility tab
• Check “Run this program in compatibility mode for:” and select Windows 8 (or an earlier version)
• Apply and run the installer

Also ensure your system is fully updated:

• Settings → Update & Security → Windows Update
• Install all available updates and restart your PC

4. Install Required System Dependencies

Adobe software depends on system libraries that may be missing or outdated.

• Install the latest Visual C++ Redistributables (install both x86 and x64)
• Ensure the latest version of the .NET Framework is installed

5. Try an Offline Installer

Some users have better results using an offline installer instead of the web-based one.

• Offline installers may be available via the Adobe Enterprise Portal or by request from Adobe Support
• Contact Adobe to request one if needed

6. Perform a Clean Boot

Third-party apps or services can interfere with installers.

1. Press Windows + R, type msconfig, press Enter
2. Go to the Services tab → Check "Hide all Microsoft services" → Click Disable all
3. Open Task Manager → Disable all Startup items
4. Reboot your PC and try the installer again

7. Verify Virtualisation or CPU Issues

If you're using a virtual machine or emulation environment (QEMU, Wine, Sandbox), certain instructions may not be supported.

• Run the installer on real hardware, not a VM
• If using a VM:
  • Enable AVX, SSE4.2, or VT-x in virtualisation settings
  • Optionally, disable Hyper-V via OptionalFeatures.exe
• If possible, test on a different physical system

8. Check Disk and User Profile Integrity

Corrupted disks or profiles can cause installer issues.

• Open Command Prompt and run:

  chkdsk /f /r
  

• Verify full access to the following folders:

  C:\Program Files\
  C:\ProgramData\
  C:\Users\[YourName]\AppData\Local\Temp\
  

• Create a new local Administrator profile and try the installation there

9. Analyse Crash Dump (.dmp) Files

If the installer generates .dmp files, they may reveal the cause.

• Use WinDbg from the Windows SDK
• Load the .dmp file and run:

  .exr -1
  

• If you’re unsure how to analyse the file, you can upload it to Adobe Support for help

Additional Fixes

• Boot into Safe Mode with Networking, then retry the installation:
  (Shift + Restart → Troubleshoot → Advanced Options → Startup Settings → Press 5)
• Use Sysinternals Autoruns to identify potentially conflicting drivers or DLL hooks
• Temporarily disable or uninstall tools known to hook into system processes (e.g., legacy antivirus, overlays, system monitors)

Last Resort Options

If none of the above works:

• Test the installer on a clean Windows install (separate partition or temporary installation)
• Perform a Windows in-place upgrade repair using a Windows 10/11 ISO

Contacting Adobe

If the issue persists, contact Adobe Support and provide:

• The crash .dmp file(s)
• Your setup.log (found in %temp%)
• A screenshot or detailed description of the error

Or check Adobe Community for similar posts, such as
Creative Cloud Installer Crashes.

They may be able to offer a targeted solution based on your system trace.

Final Reminder

Before making significant system changes, always back up your data. Consider creating a system restore point or a full backup to protect your system.

Summary Checklist

• Run SFC and DISM to repair system files
• Use Adobe's Cleaner Tool to fully remove residual data
• Ensure Windows is fully updated
• Install both x86 and x64 Visual C++ Redistributables
• Perform a clean boot to eliminate conflicts
• Try compatibility mode and Safe Mode
• Analyse or share crash dump files if needed
• Request an offline installer from Adobe
• Contact Adobe Support with full error logs

Ensure that you are not mixing up the two Adobe apps.

CC App Uninstaller Tool:

Use this to repair, uninstall, or reinstall the CC app itself.

Creative Cloud Cleaner Tool:

Use this to uninstall individual or all apps. However, it can leave remnants behind, so tools like Revo are a better option for complete removal.

Important Note:

Both the CC App Uninstaller Tool and the Creative Cloud Cleaner Tool can return a "Completed with errors" message. This typically happens when certain files or registry entries fail to be removed during the uninstallation process. If you encounter this error, rerunning the tool may help clear any remaining components. Additionally, manually deleting leftover Adobe folders or using third-party uninstallers like Revo Uninstaller can ensure a more thorough removal.

Did either of you check the Compatibility List before posting?