this post was submitted on 07 Apr 2025
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There is a practice where software companies will either provide their software to schools and colleges for free or will pay schools and colleges to use their software. This leads to the students using this software, learning that software's sole paradigm, and essentially forces them to use that software going forward because of how difficult it is to shift to another software with a different paradigm. This is Vendor Lock-In. The vendor locks you into their software.
This leads to all future workers being trained in that software, so of course businesses opt to use that software instead of retraining the employee in another. This contrasts with the idea of what an 'industry standard' is. The name suggests that it's used in the industry because it's better than other software, but in reality it's just standard because of lock-in.
This is how Windows cornered the operating system market - by partnering with vendors to ship their systems with Windows pre-installed.
My kids use Chromebooks at school. What I call "Word" they call "Docs". It's very clear why Google gives this operating system away for free.
For decades Apple paid schools to teach on their computers. In the 80s and much of the 90s, all you'd find in computer labs was Macs.
It didn't work because PCs were just better for businesses at the time.
How so?
Software mainly. Apple made software companies pay a license to release software on the Mac, so most companies chose to release on PC exclusively.
Your description of vendor lock-in is obviously solvable by developers making a competing UI and workflow similar to the most popular software, and enabling new features under another menu. That said, there is obviously minimal interest in doing so.
This is UI. UI is not vendor lock-in. Lock-in costs users money to break out of, not developers.
Oh yeah, when a school receives a hundreds of computers with Windows preinstalled, they obviously consider spending hundreds of man-hours on installing a different OS, but decide against it because Windows has quantifiably superiour UI. Because that's exactly how it works.
Have you ever heard of SAP? Salesforce? UI quality and UX workflows have never been the deciding factor for choosing a piece of software in a corpo setting. It's money and whose friend is pocketing it. That's all that CFO make decisions on. Windows became a standard because Microsoft literally paid schools to buy computers with it, in exchange all schools had to do was let them conduct their indoctrination workshop, disguised as a "how to use a computer" course. But of course they exclusively talked about Windows.
That entire solution immediately falls apart when the paradigm is patented by the vendor, who immediately sues any competing software using UI elements even vaguely similar to theirs. This has been going on for decades, and the three things that usually happen are that the competitor either gets bought up, sued out of existence, or has to keep their UI different enough that there is little-to-no bleedover between the userbases (and usually starves to death from too little revenue).