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I don't want to create an entire thread arguing because I believe that you value your viewpoints as much as I value mine, but I think this might be the main area where our viewpoints diverge because when I'm buying something, then yes, I am the customer. And when I buy something then my expectation is that I will then own that something and I will do with it as I please.
Yeah. That wasn't a normative statement, just a descriptive one. We should be the customer, we just economically aren't. I bet you and me buy the same kind of stuff.
The points I was arguing against in OP are that everything is built worse than it used to be, and that it's because some group can just decide so unilaterally for personal gain. Some stuff is worse, some stuff is better, but it's true that regulations haven't kept pace with technology this century.