Starting today, new support threads that are created on discord will be indexed and be easily findable with search engines thanks to Answer Overflow. Right now, existing threads are being indexed.
The dedicated community link is here: https://www.answeroverflow.com/c/812703221789097985
I think this is crazily important. My biggest issue with Discord is that they have become the default hubs for issues and fixes. Over days, weeks, months and years those fixes get buried and harder to find, but the worst offender is that they are unindexable by default.
Its lovely to see someone doing this. I wish everyone would do this.
As ever, if you don't know Heroic, you can find their website with this link here
To be fair, Heroic already use their GitHub repo to track issues.
I agree with you that Discord shouldn't even part of the equation to begin with, but it's become so prevalent everywhere that I imagine it's hard for devs to fully bypass.
Why do you imagine that? All a developer needs to do is choose a platform other than Discord. I have never found that to be hard.
And I have never used Discord for getting tech support.
It seems like Matrix would be the go to, but Element still lacks many of the conveniences & some of the functionality of Discord.
And it also doesn't publicly index. Is it at least possible to look at convos without an account?
Not if the server you are trying to view it from has guest viewing disabled such as matrix.org.
Both are terrible for this purpose. You don't need fancy features for a Q&A.
Not hard, you just don't do it.