this post was submitted on 18 May 2025
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As a customer, why would I ever shop at Epic if the game is also available on Steam and typically has more features? Epic doesn't solve any problems for me and actively introduces others, like a lack of Linux support. Do I want to play Alan Wake II? Of course I do. Am I going to buy it when they could push an update tomorrow that breaks compatibility with my operating system and offers me no recourse as a customer since it was unsupported in the first place? No, I'm not.
There are things worth solving that Steam does poorly (if they also support Linux customers). Finding out if my multiplayer game will be playable without external servers is a nightmare; DRM sucks, and I want none of it; Steam's multiplayer/friends network has more downtime than is acceptable; Steam Input should be a platform agnostic library; etc. Instead of solving those problems, they made the store enticing for suppliers (publishers) but not customers. If I'm shopping someplace other than Steam, it's GOG and not Epic.
Does steam really have frequent multiplayer downtime issues? I've never notice any issues, but I don't play a lot of multiplayer anymore.
It's a lot of cutting out for about a minute, but that's just enough to interrupt a fighting game match. If it was once per week at a predictable time, that might be okay, but it's been happening more and more lately when it used to only be on Tuesdays.
Isn't steam responsible for match making only, and the actual game company is responsible for the servers? Are you sure its not the game servers?
Either way, that would be very frustrating if its happening mid round.
Typically, when Steam handles the matchmaking, it's peer to peer. But in general, they also sort of broker the connection between you and the other player or server. Street Fighter 6 runs its own servers and matchmaking, but if Steam cuts out, I lose my connection to them.
Generally is extra competition not a good thing for customers?
Generally, yes. But Epic is not competitive in any way.
Their idea of being competitive is not to deliver an amazing product, it is to buy exclusivity for games so they can't be sold on other platforms, which benefits no one except themselves.
Gog, then? Itch? I'm not even going to try with Microsoft or the publisher stores because people were so mad at them they effectively killed them.
Turns out nobody is competitive in any way against Steam, which seems to be the whole problem of lacking competition and having a single player dominating a market.
GOG is competitive for my dollar. DRM-free is a compelling proposition, and they've got an excellent refund program. There are a lot of things they could stand to do better, but those two things alone give me an actual reason to shop there over Steam.
Absolutely, competition is allways good for the consumer, even in this case.
Since EGS offers a worse experience, I will use Steam instead.
Blackmailing customers onto your service isn't competition.
Unless it's infrastructure or something with a natural monopoly.
The main competition with steam is buying physical copies of things. If we want to support retailers selling physical copies of games and bricks and mortar shops, that's a good thing.
Alas, I think the games industry is chosing to abandon them. And Steam has the ability to add games purchased outside of Steam to it for convenience. Unlike Epic it puts the user close to the top of priorities.