this post was submitted on 28 May 2025
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They're straight up screen recording customers? That's crazy.
The crazier thing is, T-Mobile is in USA which means they're going to get away with it.
No, they straight up aren’t.
They aren't what, they aren't in USA? They do business in USA.
They aren't going to get away with it? Yes they are, they are a large corporation in USA.
They aren’t recording the screen everywhere all the time like the shitty article implies. Literally every website and app you use does the same thing as this T-Mobile app.
Do you have a source for this?
I build software and can confirm this.
This is pretty run-of-the-mill analytics and user session recording. There's nothing surprising here.
Usually it's not actual screen recording but rather user action diff recording (Which effectively acts like recording the application except that it only records things that changed so that the recording is much cheaper to store)
This is extremely effective for tracking down bugs, solving user support issues with software, or watching session recordings to figure out if users are using the software in unexpected ways.
Oh it's essentially just a heatmap (or maybe event sourcing might be a more accurate way of describing it)? That's fine then. Nobody called it that so I didn't know that's what was actually being talked about.
I thought we were talking about actually recording the screen itself.
Literally any analytics module will do this. Basically every major website you go to will do something similar.
And yet it's a subsidiary of Deutsche Telekom AG.